FAQ

Easy Swap is a fast and secure cryptocurrency exchange service. The exchange process includes a few simple steps:

  • Select the exchange direction (which cryptocurrency you are sending and which one you want to receive).
  • Enter the amount and the wallet address where the funds should be credited.
  • Confirm your request and complete the payment.
  • Once the transaction is confirmed, the exchanged funds will be automatically credited to your wallet.

We support a wide range of popular cryptocurrencies, including:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT)
  • Litecoin (LTC)
  • Ripple (XRP)
  • Binance Coin (BNB)
  • Tron (TRX)

The updated list of available currencies can be found on the exchange page.

The processing time depends on the type of cryptocurrency and network congestion:

  • Automatic exchanges: 2 to 10 minutes after the transaction is confirmed.
  • Semi-automatic exchanges: up to 60 minutes.
  • Delays may occur due to blockchain network congestion.

The minimum amount depends on the specific cryptocurrency. You can check the current minimum limits on the exchange page after selecting the currencies.

We use a transparent pricing system:

  • The fee is already included in the exchange rate, and there are no hidden charges.
  • You only pay the standard blockchain network fee.

If the amount does not match the one specified in the request:

  • If the difference is small, the transaction may be processed automatically.
  • If the amount differs significantly, the request may be declined. In this case, contact our support team.

Once the transaction has been processed, cancellation is not possible. However, if the request has not yet been completed, you can contact support for assistance.

We use advanced security technologies:

  • SSL encryption for data transmission.
  • Anti-fraud system to prevent suspicious transactions.
  • Secure data storage with no third-party access.

Easy Swap – your trusted cryptocurrency exchange partner!